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Mitel NuPoint Messenger Technical Documentation - Release 7.0

 

The following sections describes the types of special mailboxes listed at the beginning of the 
chapter.  There are 13 types of special mailboxes: 

• Administrator’s 

mailbox 

• Attendant’s 

mailbox 

• Broadcast 

• Chain 

• 

Check-In and check-out mailboxes 

• Greeting-Only 

mailboxes 

• Guest 

mailboxes 

• 

NP OnDemand templates 

• Rotational 

mailboxes 

• 

Shared extension mailboxes (a variation of a tree mailbox) 

• 

Template mailboxes (NP Forms) 

• 

Tree (bulletin board) mailboxes 

The initial software installation contains an administrator’s mailbox that has these special 
privileges: 

• 

Contains the company greetings 

• 

Can create or edit master distribution lists that can be used by any mailbox owner in the 
server (with an appropriate FCOS) 

• 

Can add mailboxes, delete mailboxes, and change mailbox configuration, by phone 

For more information about the administrator’s mailbox, see the NuPoint Voice Application 
chapter. 

The initial software installation also contains an attendant’s mailbox.  This mailbox supplies these 
functions: 

• 

Its greeting is the message of the day, which is stored only in the attendant’s mailbox.  

• 

A customized site tutorial (a form of greeting) can be recorded from the attendant’s mailbox.  

• 

When outside callers access the message center, they are prompted to enter a mailbox 
number or wait.  Callers who wait are then prompted to leave a name and a message.  These 
unaddressed messages are stored in the attendant’s mailbox. 

For more information about the attendant’s mailbox, see the NuPoint Voice Application chapter. 

With a broadcast mailbox, any caller can send a single message to multiple mailboxes.  In 
addition, mailbox owners can send names and greetings to other mailbox owners.  This capability 
is particularly useful for disaster recovery or overflow mailboxes.  Broadcast mailboxes other than 

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