Справочник Пользователя для Xerox 721P83071

This chapter references the many resources available to Xerox
customers in the U.S.  If the resource you need is not listed in
this chapter, contact your site representative. 

Xerox provides many services in support of your laser printing
system (LPS).  These services include the following: 

•

Xerox Customer Support Center

•

Customer Service Support Center 

•

Xerox Font Center 

•

Xerox Customer Documentation Catalog 

•

Xerox Documentation and Software Services (XDSS) 

•

Xerox Supplies Order Service. 

Detailed information about these services follows.  

Prior to installation, your Xerox site representative is available to
answer your questions about the products, services, or billing.
However, if you need assistance in resolving application-related
problems or questions, contact your local Xerox systems analyst
or call the Xerox Customer Support Center (XCSC). 

The XCSC is available to address your software and applications
problems or to direct you to the appropriate documentation.  

The key to effective use of the XCSC is correct identification of
the problem.  Before calling the center, it is helpful to have the
following information available: 

•

A list of any error messages 

•

An explanation of how output is different from what was
expected

•

Whether the symptoms follow a consistent pattern or occur
randomly 

•

A list of special conditions that may have an effect on the
system, such as: 

— New applications 

— Changes made to the host system (that is, system

software) 

— Recent service performed on the LPS 

— Whether the application printed properly on the LPS prior

to the problem.  

XEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE

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