Справочник Пользователя для Xerox 721P83071
XEROX CUSTOMER RESOURCES
The XCSC telephone number is:
1-310-333-2151 (nationwide), 5 a.m. to 5 p.m. Pacific time.
Customer Service Support Center
If you encounter software- or hardware-related problems, such as
system failures, continuous paper jams, or poor print quality, first
try the corrective actions described in your LPS operator guide.
If the problem persists, call the Customer Service Support
Center. Contact your site representative for the telephone
number of the Customer Support Service Center in your area.
system failures, continuous paper jams, or poor print quality, first
try the corrective actions described in your LPS operator guide.
If the problem persists, call the Customer Service Support
Center. Contact your site representative for the telephone
number of the Customer Support Service Center in your area.
Before contacting Xerox service, please make note of the
following:
following:
•
Status code numbers and messages which appear on the PC
User Interface (UI) or terminal, including the 6-digit code
number that resulted from running the PROBLEM command
User Interface (UI) or terminal, including the 6-digit code
number that resulted from running the PROBLEM command
•
Status messages which appear on the printer control console
•
Indicator lights which may be lit
•
Status codes which appear in the display window of the
operator control panel if there is a tape drive problem.
(Remember, you must perform Diagnostic Test 01 prior to
placing a service call for a 9-track magnetic tape problem.)
operator control panel if there is a tape drive problem.
(Remember, you must perform Diagnostic Test 01 prior to
placing a service call for a 9-track magnetic tape problem.)
Your call will be answered by a Xerox representative who will ask
you for the following information:
you for the following information:
•
Your LPS model number: 4635
•
Your LPS serial number
•
Your name
•
Your company name
•
Your work address
•
Your company's work hours
•
A contact's name and telephone number within your
company
company
•
The condition or status of your system.
This information is given to a Xerox representative who will call
you back to discuss the information and give you an estimated
time of arrival of a service representative, or assist you over the
phone to resolve the problem.
you back to discuss the information and give you an estimated
time of arrival of a service representative, or assist you over the
phone to resolve the problem.
Xerox Connection
For information on interfaces and connections available for online
and offline operation with the 4635 LPS, contact Xerox
Connection at:
and offline operation with the 4635 LPS, contact Xerox
Connection at:
1-800-451-9312 (continental U.S.)
7:00 a.m. to 4:00 p.m. Pacific time.
7:00 a.m. to 4:00 p.m. Pacific time.
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XEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE