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Troubleshooting
Communications Problems
138
P1048261-004  
8/22/12
Communications Problems
 identifies problems with communications, the possible causes, and the recommended 
solutions.
Table 18 • Communications Problems
Problem
Possible Cause
Recommended Solution
A label format was sent to 
the printer but was not 
recognized. The DATA 
light does not flash.
The communication 
parameters are incorrect.
Check the printer driver or software 
communications settings (if applicable).
If you are using serial communication, check 
the serial port settings. See 
If you are using serial communication, make 
sure that you are using a null modem cable or a 
null modem adapter.
Check the printer’s handshake protocol setting. 
The setting used must match the one being 
used by the host computer. See 
.
If a driver is used, check the driver 
communication settings for your connection.
A label format was sent to 
the printer. Several labels 
print, then the printer 
skips, misplaces, misses, or 
distorts the image on the 
label.
The serial communication 
settings are incorrect.
Ensure that the flow control settings match.
Check the communication cable length. See 
 for requirements.
Check the printer driver or software 
communications settings (if applicable).
A label format was sent to 
the printer but was not 
recognized. The DATA 
light flashes but no 
printing occurs.
The prefix and delimiter 
characters set in the printer 
do not match the ones in the 
label format.
Verify the prefix and delimiter characters. See 
.
Incorrect data is being sent 
to the printer.
Check the communication settings on the 
computer. Ensure that they match the printer 
settings.
If the problem continues, check the label 
format.