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18 Getting started
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
The Attendant component displays all incoming calls to the attendant’s telephone
as a yellow Ringing Loop button on the Attendant window. If the attendant’s
telephone is programmed to receive all the incoming calls for the company, (that is
as a main attendant) Enterprise Edge Attendant Console Attendant displays those
calls.
as a yellow Ringing Loop button on the Attendant window. If the attendant’s
telephone is programmed to receive all the incoming calls for the company, (that is
as a main attendant) Enterprise Edge Attendant Console Attendant displays those
calls.
Before the attendant can receive and make calls, you must set the attendant’s
extension number through the Attendant component. The extension must be a valid
extension on the Enterprise Edge system and must be the telephone at the
attendant’s desk.
extension number through the Attendant component. The extension must be a valid
extension on the Enterprise Edge system and must be the telephone at the
attendant’s desk.
To set or change the attendant’s extension number:
1. On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
2. In the Attendant option, in the My Extension box, type the extension number
of the attendant’s telephone.
3. Click the OK button.
Part-time main attendant setup
The part-time main attendant can answer incoming calls and performs tasks on the
PC such as word processing.
PC such as word processing.
The difference between the full-time main attendant setup and the part-time main
attendant setup is that the part-time setup has additional Attendant options selected
that allow notification of incoming calls when the attendant component is
minimized. Refer to
attendant setup is that the part-time setup has additional Attendant options selected
that allow notification of incoming calls when the attendant component is
minimized. Refer to
Backup attendant setup
A backup attendant is an attendant position that receives calls that are redirected
from another attendant position. The backup attendant can at the same time operate
as a main attendant, assistant attendant, or any combination of the attendant types.
from another attendant position. The backup attendant can at the same time operate
as a main attendant, assistant attendant, or any combination of the attendant types.
Each Attendant PC that is set up to receive incoming calls must be set up to redirect
the calls to the backup Attendant PC.
the calls to the backup Attendant PC.
Note: Calls can be redirected to another Enterprise Edge Attendant Console
attendant or any Enterprise Edge extension in the company.
If the attendant needs to leave their position, they can activate the backup attendant
position by clicking the Out button on the Attendant window. The Out button
diverts calls to the backup attendant. After clicking the Out button, the attendant can
complete the calls currently in progress on the Attendant window. New calls appear
on the absent main attendant’s PC and also appear on the backup attendant’s PC.
Although the main attendant is out, the Attendant component can still process calls,
if required.
position by clicking the Out button on the Attendant window. The Out button
diverts calls to the backup attendant. After clicking the Out button, the attendant can
complete the calls currently in progress on the Attendant window. New calls appear
on the absent main attendant’s PC and also appear on the backup attendant’s PC.
Although the main attendant is out, the Attendant component can still process calls,
if required.