Справочник Пользователя для Nortel Networks P0908544
Getting started 19
P0908544 Issue 01
Enterprise Edge Attendant Console User Guide
To set up the backup attendant:
1. On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
1. In the Redirect calls to option in the Extension box, type the backup
attendant’s extension number.
2. Click the OK button.
The main attendant can redirect their calls to the backup attendant by clicking the
Out button. The main attendant can click the In button to resume receiving calls at
their PC.
Out button. The main attendant can click the In button to resume receiving calls at
their PC.
Overflow attendant setup
An overflow attendant receives calls are redirected from another attendant position
when there are more incoming calls than Loop buttons on the other attendant
position. For example, if a main attendant is already handling six incoming calls,
the next call is redirected to the overflow attendant until one of the main attendant’s
six Loop buttons is available.
when there are more incoming calls than Loop buttons on the other attendant
position. For example, if a main attendant is already handling six incoming calls,
the next call is redirected to the overflow attendant until one of the main attendant’s
six Loop buttons is available.
The overflow attendant can also operate as a main attendant, an assistant attendant
or any combination of the attendant types.
or any combination of the attendant types.
After you set up an Attendant PC as the overflow, each Attendant PC that is set up
to receive incoming calls must be set up to redirect calls to the overflow Attendant
PC whenever overflow conditions exist. You must activate the overflow feature at
each Attendant PC.
to receive incoming calls must be set up to redirect calls to the overflow Attendant
PC whenever overflow conditions exist. You must activate the overflow feature at
each Attendant PC.
Note: Calls can be redirected to another Enterprise Edge Attendant Console
attendant or any Enterprise Edge extension.
If all the Loop buttons are in use, the Loop overflow icon appears in the Attendant
Status Bar and the overflow call goes to the specified extension. For more
information on the Loop overflow icon, see
Status Bar and the overflow call goes to the specified extension. For more
information on the Loop overflow icon, see
To set the overflow extension:
1. On the Tools menu, click Options.
The Options dialog box appears with the Options tab open.
2. In the Redirect calls to option, in the Extension box, type the overflow
attendant’s extension number.
3. Select Call overflow occurs to redirect calls when all of the main attendant’s
Loop buttons are busy with calls.
4. Click the OK button.