Справочник Пользователя для IBM EtherLink XL
B-2
A
PPENDIX
B: T
ECHNICAL
S
UPPORT
Step 1. Problem Solving
You may be able to solve the problem yourself. Before
calling the HelpCenter, please prepare for the call by
following these steps:
calling the HelpCenter, please prepare for the call by
following these steps:
1 If you are having installation or configuration
problems, refer to the detailed sections on
installation found in this manual, and review any
README.TXT files found on the installation diskettes.
installation found in this manual, and review any
README.TXT files found on the installation diskettes.
2 Visit the Service and Support section of the Personal
Computing Web site specific to the model of option
you have purchased. Updated installation
instructions, hints and tips, or updated
system-specific notes are often published in this
section. You might find that later device drivers are
available that will improve the performance and
compatibility for your new option.
you have purchased. Updated installation
instructions, hints and tips, or updated
system-specific notes are often published in this
section. You might find that later device drivers are
available that will improve the performance and
compatibility for your new option.
If you are installing this option in an IBM computer, also
visit the applicable Web page for that computer model.
These pages might also contain useful hints and tips related
to installation of this option and might refer to BIOS or
device-driver updates required for your computer model.
If you are installing the option in a non-IBM computer, refer
to the manufacturer’s Web site.
visit the applicable Web page for that computer model.
These pages might also contain useful hints and tips related
to installation of this option and might refer to BIOS or
device-driver updates required for your computer model.
If you are installing the option in a non-IBM computer, refer
to the manufacturer’s Web site.
3 Uninstall, and then reinstall the option. During the
uninstallation process, be sure to remove any files
that were installed during the previous installation.
Many IBM options include uninstallation programs.
that were installed during the previous installation.
Many IBM options include uninstallation programs.
4 Check all cabling to be sure that it is correct as shown
in this manual. When you connect a cable to a cable
connector, pay close attention to the colored stripes
along the edge of the cable, and ensure that they are
matched with PIN 1, on both the computer connector
and the option connector.
connector, pay close attention to the colored stripes
along the edge of the cable, and ensure that they are
matched with PIN 1, on both the computer connector
and the option connector.
5 If your option contains jumpers or switches, be sure
their positions and orientation match the instructions
in this manual.
in this manual.