Справочник Пользователя для IBM EtherLink XL
Step 2. Preparing for the Call
B-3
Step 2. Preparing for the Call
To assist the technical support representative, have
available as much of the following information as possible:
available as much of the following information as possible:
1 Option name
2 Option number
3 Proof of purchase
4 Computer manufacturer, model, serial number (if
IBM), and manual
5 Exact wording of the error message (if any)
6 Description of the problem
7 Hardware and software configuration information
for your system
If possible, be at your computer. Your technical support
representative might want to walk you through the
problem during the call.
representative might want to walk you through the
problem during the call.
Step 3. Placing the Call to IBM
If you call 90 days or more after the date of withdrawal
or after your warranty has expired, you might be charged
a fee.
or after your warranty has expired, you might be charged
a fee.
For the support telephone number and support hours by
country, refer to the following table or to the enclosed
technical support insert. If the number is not provided,
contact your IBM reseller or IBM marketing representative.
country, refer to the following table or to the enclosed
technical support insert. If the number is not provided,
contact your IBM reseller or IBM marketing representative.
Support 24 hours a day, 7 days a week
Canada
1-800-565-3344
U.S.A. / Puerto Rico
1-800-772-2227