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Contents
Preface
.
.
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.
. vii
Who
should
read
this
book
.
.
.
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.
. vii
Publications
.
.
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.
. vii
Tivoli
Intelligent
Orchestrator
library
.
.
.
.
. vii
Prerequisite
publications
.
.
.
.
.
.
.
.
. viii
Related
publications
and
resources
.
.
.
.
. viii
Accessing
publications
online
.
.
.
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.
.
. ix
Ordering
publications
.
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.
. ix
Accessibility
.
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.
. ix
Tivoli
software
training
.
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.
. x
Support
information
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.
. x
Conventions
used
in
this
book
.
.
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.
. x
Typeface
conventions
.
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.
. x
Chapter
1.
Introduction
to
troubleshooting
.
.
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.
. 1
Product
and
system
overview
.
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.
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.
. 1
Product
comparison
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. 2
Product
architecture
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.
. 3
Tivoli
Intelligent
Orchestrator
components
.
.
. 3
Prerequisites
installed
with
Tivoli
Intelligent
Orchestrator
.
.
.
.
.
.
.
.
.
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.
. 4
Built-in
troubleshooting
features
.
.
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.
. 5
Problem
classification
.
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.
.
.
. 5
Product
maintenance
.
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.
.
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.
. 5
Backing
up
the
system
.
.
.
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.
.
. 5
Performing
periodic
checks
and
maintenance
.
. 6
Problem
resolution
.
.
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.
. 6
Chapter
2.
Problem
determination
essentials
for
Tivoli
Intelligent
Orchestrator
.
.
.
.
.
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.
.
.
.
.
.
. 7
Problem
determination
methodologies
.
.
.
.
.
. 7
Defining
the
problem
.
.
.
.
.
.
.
.
.
. 7
Identifying
the
cause
of
the
problem
.
.
.
.
. 8
Fixing
the
problem
.
.
.
.
.
.
.
.
.
.
. 9
Troubleshooting
methods
for
Tivoli
Intelligent
Orchestrator
and
prerequisites
.
.
.
.
.
.
.
. 9
Troubleshooting
the
prerequisite
installation
.
. 10
Tivoli
Intelligent
Orchestrator
installation
and
subcomponent
configuration
verification
.
.
. 17
Tivoli
Intelligent
Orchestrator
runtime
problem
determination
.
.
.
.
.
.
.
.
.
.
.
. 21
Accessing
the
knowledge
bases
.
.
.
.
.
.
. 26
Using
the
available
command
line
tools
.
.
.
. 26
Chapter
3.
Log
file
types
.
.
.
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.
. 35
Message
logs
.
.
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.
. 35
Message
ID
format
.
.
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.
. 35
Message
elements
.
.
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.
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.
.
. 36
Trace
logs
.
.
.
.
.
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.
.
. 37
Common
Base
Event
logs
.
.
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.
. 37
Chapter
4.
Locating
and
configuring
log
files
.
.
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.
.
.
.
. 39
Log
locations
.
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.
.
. 39
Log
directory
files
.
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.
.
. 39
Logging
levels
.
.
.
.
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.
.
.
. 40
Configuring
logs
with
log4j
.
.
.
.
.
.
.
.
. 40
log4j.prop
.
.
.
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.
.
.
.
.
.
.
.
.
. 40
Log
level
defaults
.
.
.
.
.
.
.
.
.
.
. 42
RollingFileAppender
defaults
.
.
.
.
.
.
. 42
Configuring
log4j
dynamically
.
.
.
.
.
.
. 42
Preparing
log
files
for
review
by
IBM
Tivoli
Support
.
.
.
.
.
.
.
.
.
.
.
.
.
. 43
Chapter
5.
Tivoli
Intelligent
Orchestrator
log
files
.
.
.
.
.
.
.
. 45
Log
files
for
product
setup
.
.
.
.
.
.
.
.
. 45
Log
files
for
the
uninstall
process
.
.
.
.
.
.
. 45
Log
files
for
starting
and
stopping
the
server
.
.
. 46
Log
files
for
the
Web
interface
.
.
.
.
.
.
.
. 47
Deployment
engine
log
files
.
.
.
.
.
.
.
.
. 47
Workflow
logs
.
.
.
.
.
.
.
.
.
.
.
.
. 48
Logs
for
data
collection
and
decision
making
.
.
. 49
Automation
package
logs
.
.
.
.
.
.
.
.
.
. 49
Chapter
6.
Middleware
prerequisite
log
files
.
.
.
.
.
.
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.
.
.
.
.
.
.
. 51
Installation
log
files
for
prerequisites
.
.
.
.
.
. 51
Installation
logs
for
individual
prerequisites
.
. 51
Runtime
logs
for
prerequisites
.
.
.
.
.
.
.
. 52
WebSphere
Application
Server
.
.
.
.
.
.
. 52
DB2
Universal
Database
.
.
.
.
.
.
.
.
. 53
Directory
Server
.
.
.
.
.
.
.
.
.
.
.
. 53
Tivoli
Agent
Manager
.
.
.
.
.
.
.
.
.
. 54
Chapter
7.
Common
problems
and
known
limitations
in
Tivoli
Intelligent
Orchestrator
.
.
.
.
.
.
.
.
.
.
.
. 55
Problems
with
installation
.
.
.
.
.
.
.
.
. 55
In
Linux,
you
cannot
create
the
user
tioadmin
.
. 55
The
system
cannot
connect
to
the
IBM
Tivoli
Directory
Server
during
the
Tivoli
Intelligent
Orchestrator
installation
.
.
.
.
.
.
.
.
. 56
The
installation
of
the
DB2
Universal
Database
Client
on
Windows
2003
system
fails
.
.
.
.
. 56
Installing
the
common
agent
and
the
agent
manager
is
not
supported
.
.
.
.
.
.
.
. 57
The
system
cannot
connect
to
the
database
server
during
the
Tivoli
Intelligent
Orchestrator
installation
.
.
.
.
.
.
.
.
.
.
.
.
. 57
The
Microsoft
Active
Directory
installation
fails
57
The
Microsoft
Active
Directory
installation
fails
with
invalid
certificate
value
.
.
.
.
.
.
.
. 58
©
Copyright
IBM
Corp.
2003,
2006
iii
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