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Persona C16 Card Printer Service Manual (Rev. 5.0)
34
Card Jam Errors
Resolving a Card Jam Error
Symptoms: The card is physically jammed in the Printer or a Card Sensor is reporting a
card is present.
card is present.
Step Procedure
1
Look for a jammed card in the Printer.
a. Open the Printer’s top cover.
b. Remove the ribbon from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
•
If a card is found in the print station, continue to Step 2.
•
If no card was found in the print station, continue to Step 3.
2
Clearing a jammed card
a. If a card is jammed in the Printer, use the On/Cancel button and the
a. If a card is jammed in the Printer, use the On/Cancel button and the
Pause/Resume buttons to move the feed rollers and free the card.
b. The card can then be fed out of the Printer.
3
Test the Card Sensor.
a. Remove the rear cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 1 of J8.
•
If blocked, the voltage should read 4.9 to 5.5 VDC.
•
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor. See the the
procedure in Section 5, page