Справочник Пользователя для HP (Hewlett-Packard) 4100N

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Determining printer problems 137
Determining printer problems
Troubleshooting flowchart
If the printer is not responding properly, use the flowchart to 
determine the problem. If the printer does not pass a step, follow the 
corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in 
this guide, contact an HP-authorized service or support provider (see 
“HP Customer Care Service and Support” on page 157).
Note
Macintosh users: For more troubleshooting information, see 
“Troubleshooting flowchart for Macintosh users” on page 143.
1
 Does the control panel display READY?
YES
Go to step 2.
NO
The display is 
blank and the 
printer’s fan is 
off.
The display is 
blank but the 
printer’s fan is 
on.
The display is 
in the wrong 
language.
The display 
shows 
garbled or 
unfamiliar 
characters.
A message 
other than 
READY
 is 
displayed.
• Check the power 
cord connections 
and the power 
switch.
• Plug the printer 
into a different 
outlet.
• Check that the 
power supplied to 
the printer is 
steady, and 
meets printer 
specifications
(see “Electrical 
specifications” on 
page 201).
• Press any 
control panel 
key to see if the 
printer 
responds. 
• Turn the printer 
off, and then 
turn the printer 
on.
• Turn the 
printer off. 
Hold down 
S
ELECT
 while 
turning the 
printer on. 
Press 
-V
ALUE
+
 to 
scroll through 
the available 
languages. 
Press 
S
ELECT
 
to save the 
desired 
language as 
the new 
default. Press 
G
O
 to return to 
READY
.
• Make sure the 
desired 
language is 
selected from 
the control 
panel. 
• Turn the 
printer off, and 
then turn the 
printer on.
• Go to