Release Note для Spectra Logic spectra t120

Chapter 10 – AutoSupport

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Note:

For information about configuring AutoSupport, see “Configuring 
AutoSupport” in Chapter 6 of the Spectra T120 Library User Guide.

AutoSupport Level 1—included with your library purchase—can be configured to 
automatically contact library users with messages from the library. It can also 
automatically contact SpectraGuard

™

 support staff to open or update a support ticket.

When you use AutoSupport to open or update a support ticket, the library 
automatically includes the following types of information:

ƒ Library Control Module (LCM) logs
ƒ LCM configuration (including the current physical configuration)
ƒ EC data from all components
ƒ Firmware information
ƒ Contact information for data center staff
ƒ Other library information specified in the AutoSupport user profile. 

AutoSupport Level One is the same as the original release of AutoSupport. The main 
AutoSupport screen has changed slightly, as shown in Figure 36. 

Note:

The option for Send Log Set is grayed out until at least one AutoSupport 
profile is configured. In addition, the Manage Scheduled and Manage 
Events remain grayed out until you purchase an AutoSupport Level Two 
license.

AutoSupport Logs (ASLs)   An ASL is a compressed file attachment included in an 
AutoSupport e-mail generated by the library. It includes all of the log files and 
configuration data, as well as some run-time data. If a support technician requires one 
of the log files or configuration files to help determine the cause of the problem, the 
file can be retrieved from the ASL.

Figure 36 The main AutoSupport screen with no profiles 
configured.