Руководство Пользователя для Spectra Logic spectra t120

Chapter 4.  AutoSupport

41

3. Select Edit Profile corresponding to the contact you want to edit.

4. Edit the information in the Company Information, Contact Information, and 

System and Mail Information screens as necessary, then select Next.

5. In the Save Profiles screen, verify that the information you changed has been 

updated.

6. Select Save; the AutoSupport profiles screen appears, displaying the updated 

profile.

Follow these steps to delete profiles that you have already created.

1. Log in as a superuser.

2. Use the toolbar menu to select Maintenance > AutoSupport; the AutoSupport 

Profiles screen appears (Figure 4-6, above).

3. Select Remove corresponding to the contact you want to delete; the Remove 

Profiles screen appears, asking you to confirm the deletion.

4. Select Remove; the AutoSupport profiles screen appears, no longer displaying 

the profile you deleted.

This section covers the following aspects of using AutoSupport:

• Creating New Support Tickets on page 42

• Updating Existing Support Tickets on page 45

Note: Before using AutoSupport, it must be configured. For instructions 

on configuring AutoSupport, see Configuring AutoSupport Profiles 
on page 37.

Note that the default AutoSupport user cannot be selected to receive auto-generated 
messages, as this user is dedicated to opening support tickets.