Руководство Пользователя для Spectra Logic spectra t120

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The following sections describe steps involved in configuring and using AutoSupport 
for the library:

• Configuring AutoSupport Profiles, below

• Using AutoSupport on page 41

AutoSupport Level 1—included with your library purchase—can be configured to 
automatically contact library users with messages from the library, or to automatically 
contact SpectraGuard

™

 support staff to open or update a support ticket. When you use 

AutoSupport to open or update a support ticket, information is automatically sent to 
that includes Library Control Module (LCM) logs, LCM configuration (including current 
physical configuration), EC data from all components, firmware information, and 
contact information for data center staff, as well as any other library information that 
you have saved in AutoSupport user profiles.

Before you configure AutoSupport, Spectra Logic recommends that the library has 
access to an e-mail gateway, which is set up using the following:

• A 10BaseT/100BaseT Ethernet cable connected to the library through the LCM.

• A system setup that includes the library’s IP address, subnet, proxy server, etc.

Note that the field technician who installed your library has already walked you or 
someone on your staff through the process of configuring your system setup.

Note: Spectra Logic recommends using the RLC to configure and use 

AutoSupport; this way you have full use of a regular keyboard for 
the many text fields.

If you have any questions on configuring AutoSupport, contact Spectra Logic Technical 
Support.

Note: Some fields may display that cannot be selected; these are reserved 

for AutoSupport Level II.