Release Note для Spectra Logic spectra t120
AutoSupport Overview
December 2008
Spectra T950 Library
145
A
UTO
S
UPPORT
This section updates information in “Chapter 4 — AutoSupport” in the
Spectra T950 Library User Guide.
Spectra T950 Library User Guide.
This chapter describes how to configure and use AutoSupport with your
library. All AutoSupport functionality included with your library
purchase.
library. All AutoSupport functionality included with your library
purchase.
AutoSupport Overview
AutoSupport configures the library to automatically contact library users
with messages or when specific events occur. It can also be used to open or
update a support ticket and send it to a specified recipient or to
SpectraGuard
with messages or when specific events occur. It can also be used to open or
update a support ticket and send it to a specified recipient or to
SpectraGuard
™
Support. AutoSupport can be used without email access by
saving the ASL sets generated by AutoSupport to a USB key and then
manually sending the stored information to SpectraGuard Technical
Support.
Send Log Sets – Lets you manually generate a standard AutoSupport
manually sending the stored information to SpectraGuard Technical
Support.
Send Log Sets – Lets you manually generate a standard AutoSupport
Log (ASL) set and email it to a preconfigured recipient or save it to a
USB key. You can use the Send Log Sets option to open or update a
support ticket and send it to a specified recipient or to SpectraGuard
USB key. You can use the Send Log Sets option to open or update a
support ticket and send it to a specified recipient or to SpectraGuard
™
Support. The ASL included in the support ticket includes the following
types of information:
Library Control Module (LCM) logs
LCM configuration (including the current physical configuration)
EC data from all components
Firmware information
Contact information for data center staff
Other library information specified in the AutoSupport user profile.
types of information:
Library Control Module (LCM) logs
LCM configuration (including the current physical configuration)
EC data from all components
Firmware information
Contact information for data center staff
Other library information specified in the AutoSupport user profile.
Critical Alarms – Configures the library to automatically send critical
event alarms to the AutoSupport profile that is the AutoSend recipient.
Log Forwarding – Provides additional methods for submitting ASL
sets to preconfigured recipients. You can configure the library to
automatically generate and submit Auto Support Log sets whenever
any of the following critical events occurs.
Motion Restart – An AutoSupport ticket request is generated
automatically generate and submit Auto Support Log sets whenever
any of the following critical events occurs.
Motion Restart – An AutoSupport ticket request is generated
whenever motion restarts. Each motion restart is treated as a
separate event and results in generation and submission of an
AutoSupport ticket request.
separate event and results in generation and submission of an
AutoSupport ticket request.
Side or Front Panel Opened or Removed – An AutoSupport ticket
request is generated if the library side or front panel is opened or
removed three times within thirty minutes. Only one AutoSupport
ticket request is generated for each 30-minute time period.
removed three times within thirty minutes. Only one AutoSupport
ticket request is generated for each 30-minute time period.