Release Note для Spectra Logic spectra t120

Opening a Support Ticket

December 2008

Spectra T950 Library

This section updates information in “Appendix B — Service and Support” 
in the Spectra T950 Library User Guide.

You can use AutoSupport to open a ticket, if you have AutoSupport 
configured (see 

). Refer to the 

Spectra T950 Library User Guide for detailed information about using 
AutoSupport to open a support ticket.

If you need to open a ticket using telephone, email, or the Spectra Logic 
web site, see the instructions below.

1. Note the problem, including what happened just before the failure 

occurred.

2. Gather the following information:

ƒ Your Spectra Logic customer number
ƒ Company name, contact name, phone number, and email address
ƒ Library model and serial number
ƒ Type of host system being used
ƒ Type and version of operating system being used
ƒ Type and version of backup software being used

3. Contact SpectraGuard Technical Support (see 

Your Technical Support representative may ask you to return a problem 
component to Spectra Logic for servicing. To return a library component 
for service:

1. Obtain a Return Materials Authorization (RMA) number from you 

SpectraGuard Technical Support representative.

Spectra Logic needs this number to identify the part on its arrival.

2. Use the packaging from the replacement component to pack the 

component you are returning. 

Caution

Severe damage can occur if a component is not packaged correctly in its original 
box with the original packing materials. You may be invoiced if the returned 
component is damaged due to incorrect shipping. 

You can request replacement packaging material if original packaging has been 
discarded. Ask your Spectra Logic Sales Representative for details (additional 
charges may apply).