Release Note для Spectra Logic spectra t120
Warranty
December 2008
Spectra T950 Library
183
Warranty
The Spectra T950 library is warranted for one year from date of shipment
from the factory. This warranty includes a Next Business Day On-Site
service contract for sites located in North America and the European
Union, and is explained as follows:
from the factory. This warranty includes a Next Business Day On-Site
service contract for sites located in North America and the European
Union, and is explained as follows:
Access to a Spectra Logic support representative any business day (not
including evenings, weekends or holidays) from 8:00 a.m. to 5:00 p.m. local
time.
including evenings, weekends or holidays) from 8:00 a.m. to 5:00 p.m. local
time.
Service visit from a field service representative, upon verification that the
unit purchased has malfunctioned, Spectra Logic must be notified by 4:00
p.m. (local time) for a field service representative to be dispatched that day
for arrival the following business day.
unit purchased has malfunctioned, Spectra Logic must be notified by 4:00
p.m. (local time) for a field service representative to be dispatched that day
for arrival the following business day.
Note:
Under any Warranty and Additional Service Option, if Spectra
Logic forwards to Customer a library or part to replace a
malfunctioning library or part, Customer will return the
malfunctioning unit or part to Spectra Logic (using the RMA #
provided) within five days of receipt of the replacement library/
part. If Customer does not return the malfunctioning library/
part within five days (fob destination), Customer will pay for the
unit/part at the then-applicable list price and upon receipt of
invoice from Spectra Logic.
Logic forwards to Customer a library or part to replace a
malfunctioning library or part, Customer will return the
malfunctioning unit or part to Spectra Logic (using the RMA #
provided) within five days of receipt of the replacement library/
part. If Customer does not return the malfunctioning library/
part within five days (fob destination), Customer will pay for the
unit/part at the then-applicable list price and upon receipt of
invoice from Spectra Logic.
If Customer does not pay as provided herein and such non-
payment continues for 10 days after written notice, Spectra Logic
may unilaterally void the warranty and pursue all available
remedies.
payment continues for 10 days after written notice, Spectra Logic
may unilaterally void the warranty and pursue all available
remedies.
Advanced Service Options
To view Spectra Logic’s advanced service options, visit the Spectra Logic
Web site at:
Web site at:
.