Технические ссылки для Cisco Cisco Agent Desktop 8.0
Cisco IP Phone Agent Problems
November 2006
241
Cisco IP Phone Agent Problems
Problem
Agents do not see the IP Phone Agent service on their IP phones.
Solution
The following are some reasons for the service to not appear when the
Services menu is accessed:
Services menu is accessed:
■
The IPPA service has not been configured in CallManager.
■
The phone is not subscribed to the IPPA service.
■
The service URL in CallManager has a hostname and the phone
cannot resolve it. Use the IP address instead.
cannot resolve it. Use the IP address instead.
■
The phone has not been rebooted after changes were made in
CallManager. If a soft reboot does not work, try a hard reboot
(unplug the phone’s power cord and then plug it back in).
CallManager. If a soft reboot does not work, try a hard reboot
(unplug the phone’s power cord and then plug it back in).
Problem
Agents see an HTTP error when selecting the IP Phone Agent service
on their phone.
on their phone.
Solution
Some solutions:
■
The IP Phone Agent service URL in CallManager has a hostname
and the phone cannot resolve it. Use the IP address instead.
and the phone cannot resolve it. Use the IP address instead.
■
The IP Phone Agent service URL in CallManager has an
incorrect hostname, IP address, or port. The port is specified in
<Parameter name=”port” value=”8088”/> under the <!-- Normal
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
incorrect hostname, IP address, or port. The port is specified in
<Parameter name=”port” value=”8088”/> under the <!-- Normal
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
■
The IP Phone Agent service URL is case sensitive. Enter it
exactly as specified in the Cisco CAD Installation Guide.
exactly as specified in the Cisco CAD Installation Guide.
■
The Tomcat service is not running on the CAD services
computer.
computer.
■
The IP Phone Agent service is not running on the CAD services
computer.
computer.
■
The agent’s phone was not rebooted after changes were made in
CallManager. If a soft reboot does not work, try a hard reboot
(unplug the power cord and plug it back in).
CallManager. If a soft reboot does not work, try a hard reboot
(unplug the power cord and plug it back in).