Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160

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AsyncOS 8.1 for Cisco Content Security Management User Guide
 
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Troubleshooting 
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Collecting System Information 
How to get information about your appliance and its status, including your serial number, is described 
in 
 
Working with Technical Support
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Opening or Updating a Support Case from the Appliance 
Before You Begin 
Note
If your issue is urgent, do not use this method. Instead, contact support using one of the other methods 
listed in 
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Use the the procedure in this section only for issues such as a request for information or a problem 
for which you have a workaround, but would like an alternate solution. 
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Consider other options for getting help: 
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When you open a support case using this procedure, the appliance configuration file is sent to Cisco 
Customer Support. If you do not want to send the appliance configuration, you can contact Customer 
Support using a different method.