Руководство Пользователя для Cisco Cisco Agent Desktop 10.5
Cisco Desktop Administrator User Guide
88
March 1, 2013
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If you select the default work flow, the Voice Contact Work Flow window
appears. The default work flow does not classify voice contacts, and so
bypasses the Edit Voice contact Classification dialog box.
appears. The default work flow does not classify voice contacts, and so
bypasses the Edit Voice contact Classification dialog box.
2. Modify the voice contact classification if desired, and then click OK to proceed
to the Voice Contact Work Flow window.
3. Modify the work flow as desired, and then click Apply to save your changes.
Voice Contact Work Flows and Outbound Dialer
Cisco Unified Outbound Dialer has four dialing modes. These dialing modes include
events that do not always map to work flow events.
events that do not always map to work flow events.
displays how the
Outbound Dialer events map to voice work flow events to assist you in creating work
flows for Outbound Dialer campaigns.
flows for Outbound Dialer campaigns.
Table 12.
Outbound Dialer events and CAD Work Flow events
Dialing Mode
Voice Contact
Outbound
Dialer Event
Work Flow Event
Direct Preview
Outbound
Reserved/Offered
None
Accept
None
Connected
Answered
Dropped
Dropped
Inbound & Outbound
Reserved/Offered
Ringing & Answered
Accept
Dropped
Connected
Answered
Dropped
Dropped
Inbound
Reserved/Offered
Ringing & Answered
Accept
Dropped
Connected
None
Dropped
None
Preview
Outbound
Reserved/Offered
None
Accept
None
Connected
None
Dropped
None