Техническая Спецификация для Cisco Cisco Finesse 8.5(3)
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Feature
Benefits
Mobile agent support
● Allows agents to log into their Cisco Finesse desktops remotely and receive calls regardless of the type of
phone they are using
Outbound dialing support and
scheduled call back
scheduled call back
● Supports outbound dialing including progressive, predictive, and direct preview modes, allowing agents to
handle both inbound and outbound dialing tasks
● Provides a gadget to allow agents to take part in outbound calling campaigns when real-time contact
queues (inbound calls and web chats) are low
● Allows agents to schedule call backs during outbound calling campaigns when the customer is reached at
an inconvenient time
● Allows agents to schedule call backs for the same agent or go to any available agent
Username login
● Allows agents and supervisors to log in with their usernames instead of agent IDs, enabling them to log in
quickly and accurately
E.164 support
● Supports E.164 published by the ITU-T for international dialing
Platform Support, Compatibility, and Specifications
Consult the Cisco Finesse release notes for hardware and operating system requirements, for compatibility with
other Cisco and third-party products, and for additional product specifications:
https://developer.cisco.com/site/finesse/
.
Licensing
The Cisco Finesse solution is licensed by seat. For more information regarding licensing, please contact your
Cisco representative or Cisco authorized partner.
Warranty Information
Ordering Information
. To download software, visit
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