Руководство По Устранению Ошибки для Cisco Cisco Finesse 8.5(3)
Installation and Upgrade Scenarios
You might encounter these installation and upgrade scenarios when you install or upgrade UCCX.
Note: UCCX Release 10.5 checks in order to verify DNS and a domain name is configured on the UCCX
cluster before you upgrade. If the DNS or domain name is not configured, a message displays and you are not
allowed to upgrade.
cluster before you upgrade. If the DNS or domain name is not configured, a message displays and you are not
allowed to upgrade.
You design a new UCCX Release 10.5 installation and install UCCX as a virtual machine (VM) with the
Cisco−provided Open Virtualization Format (OVF) template for UCCX Release 10.5 based on the guidelines
in this document.
Cisco−provided Open Virtualization Format (OVF) template for UCCX Release 10.5 based on the guidelines
in this document.
You upgrade to UCCX from Release 8.5(1)SU4, 9.0(2)SU1, or 10.0(1)SU1 that runs in a virtual environment
to Release 10.5. Follow the standard Linux−to−Linux upgrade procedures located in the UCCX Release 8.5
documentation for this upgrade. Pre−upgrade checks are added in order to allow Linux−to−Linux upgrades
only from these releases:
to Release 10.5. Follow the standard Linux−to−Linux upgrade procedures located in the UCCX Release 8.5
documentation for this upgrade. Pre−upgrade checks are added in order to allow Linux−to−Linux upgrades
only from these releases:
8.5(1)SU4 or later on the 8.5 train
•
9.0(2)SU1 or later on the 9.0 train
•
10.0(1)SU or later on the 10.0 train
•
Any ES on top of the above versions
•
You upgrade UCCX from Release 8.5(1)SU4 or 9.0(2)SU1 that runs on physical servers to Release 10.5.
Mitigate a Release 8.5(1)SU4 or 9.0(2)SU1 system to VMs as outlined in the Virtualization for Cisco
Unified Contact Center Express documentation for migration from the Media Convergence Server
(MCS) to the Unified Computing System (UCS).
Unified Contact Center Express documentation for migration from the Media Convergence Server
(MCS) to the Unified Computing System (UCS).
1.
Upgrade a Release 8.5(1)SU4 or 9.0(2)SU1 system that runs as a VM to Release 10.5 with the
Linux−to−Linux upgrade procedures defined in the UCCX Release 8.5 or 9.0 documentation.
Linux−to−Linux upgrade procedures defined in the UCCX Release 8.5 or 9.0 documentation.
2.
You upgrade UCCX from Release 7.0(2) to Release 10.5.
Upgrade the UCCX installation to Release 7.0(2)ES3.
1.
Use the Product Upgrade Tool (PUT) in order to back up the Windows UCCX data on an enterprise
secure FTP (SFTP) server.
secure FTP (SFTP) server.
2.
Build a new VM with the Cisco−provided (OVF) template and install UCCX Release 8.5(1)SU4 or
9.0(2)SU2.
9.0(2)SU2.
3.
Complete the Windows−to−Linux upgrade restore phase in order to restore the Windows UCCX data
into the new Release 8.5(1)SU4 or 9.0(2)SU2 VM and verify functionality.
into the new Release 8.5(1)SU4 or 9.0(2)SU2 VM and verify functionality.
4.
Upgrade the virtualized Release 8.5(1) or 9.0(2) system to UCCX Release 10.5 with the
Linux−to−Linux upgrade procedure found in the Release 8.5 or 9.0 documentation.
Linux−to−Linux upgrade procedure found in the Release 8.5 or 9.0 documentation.
5.
UCOS Release 10.0 and Refresh Upgrade
UCCX Release 10.5 runs on the Unified Collaboration Operating System (UCOS) Release 10.0. Older
releases of UCCX run on UCOS versions before Release 10.0. UCOS Release 10.0 is based on Red Hat
Enterprise Linux (RHEL) Release 6, 64−bit and includes these items:
releases of UCCX run on UCOS versions before Release 10.0. UCOS Release 10.0 is based on Red Hat
Enterprise Linux (RHEL) Release 6, 64−bit and includes these items:
Java Development Kit (JDK) Release1.7, Update 41
•
Tomcat Release 7.0.41
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Python Release 2.6
•
Informix Database Release 11.7
•