Руководство По Устранению Ошибки для Cisco Cisco Finesse 8.5(3)
As a result of the UCOS Release 10.0 migration in UCCX Release 10.5, a Refresh Upgrade is required in
order to upgrade from a version of UCCX older than Release 10.5 to UCCX 10.5. Refresh upgrades require
additional downtime and pre−installation tasks. Find instructions and expectations when you upgrade to
UCCX Release 10.5 through the Refresh Upgrade process in the installation documentation.
order to upgrade from a version of UCCX older than Release 10.5 to UCCX 10.5. Refresh upgrades require
additional downtime and pre−installation tasks. Find instructions and expectations when you upgrade to
UCCX Release 10.5 through the Refresh Upgrade process in the installation documentation.
UCCX Release 10.5 also supported Prime Collaboration Deployment (PCD) Release 10.5. You can use PCD
in order to conduct these operations against a UCCX Release 10.5 cluster:
in order to conduct these operations against a UCCX Release 10.5 cluster:
Single Node and High Availability Installations
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Linux to Linux and Refresh Upgrades
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Switch Versions
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IP Address and Hostname Changes
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Sever Restarts
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With the migration of UCCX to UCOS Release 10.0, you can change the UCCX hostname more easily.
Cluster Manager (a process within the UCOS) has a remote notification mechanism that automatically notifies
other nodes in a cluster of a hostname change.
Cluster Manager (a process within the UCOS) has a remote notification mechanism that automatically notifies
other nodes in a cluster of a hostname change.
When you change the hostname on a UCCX high availability (HA) cluster, the command utils uccx modify
remote_hostname is not required. It is highly recommended that you follow the exact instructions for
hostname modification. These instructions are found in the UCCX Administration Guide.
remote_hostname is not required. It is highly recommended that you follow the exact instructions for
hostname modification. These instructions are found in the UCCX Administration Guide.
UCCX, as part of the Unified Collaboration Release 10.5 solution, now supports IPv6 addressing. IPv6, either
in Dual Stack (IPv4/IPv6) mode or IPv6) is supported on UCCX, CUCM, and IP phones, but is not supported
on SocialMiner or MediaSense. Follow the instructions in order to configure UCCX, CUCM, and IP phones
for IPv6 addressing in the appropriate Administrator Guides.
in Dual Stack (IPv4/IPv6) mode or IPv6) is supported on UCCX, CUCM, and IP phones, but is not supported
on SocialMiner or MediaSense. Follow the instructions in order to configure UCCX, CUCM, and IP phones
for IPv6 addressing in the appropriate Administrator Guides.
Repository Size Increase
In UCCX Release 10.5, the respository database (db_cra_repository) used in order to store metadata about
documents, prompts, scripts and grammars, has increased from 10mb to 40mb. This allows administrators to
store a larger number of scripts, prompts, documents and grammars and allow customers that face storage
restrictions to further upload these items.
documents, prompts, scripts and grammars, has increased from 10mb to 40mb. This allows administrators to
store a larger number of scripts, prompts, documents and grammars and allow customers that face storage
restrictions to further upload these items.
See UCCX Respository Restrictions for more information about UCCX respository size restrictions.
Virtual Template (OVF) Changes and Partition Alignment
The changes made to the UCCX OVF and partition alignment error detection made in the UCCX Release
10.0(1) release still apply to the 10.5 Release. For more information on these items, see the UCCX Version
10.0 Pre−release Field Communication.
10.0(1) release still apply to the 10.5 Release. For more information on these items, see the UCCX Version
10.0 Pre−release Field Communication.
Additional +E.164 Support
In UCCX Release 10.0, +E.164 support is added for many configuration items within UCCX that includes
Triggers, Agent Directory Numbers (when you use Finesse only) and in many of the Script Editor steps.
UCCX Release 10.5 further extends +E.164 support and includes these items:
Triggers, Agent Directory Numbers (when you use Finesse only) and in many of the Script Editor steps.
UCCX Release 10.5 further extends +E.164 support and includes these items:
Call Control Group / CTI Port Directory Numbers (DNs) and associated configuration
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Trigger / CTI Route Point Advanced Settings
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Outbound contact phone numbers in Outbound Campaign Contact Lists
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