Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Starting Agent Desktop
November 2006
5
Starting Agent Desktop
You can log into Agent Desktop as a local agent or as a mobile agent. A local agent is
one who is using Agent Desktop within the contact center. A mobile agent uses
Cisco Unified Mobile Agent to connect to CAD via any kind of phone (including a cell
phone) from outside the contact center.
one who is using Agent Desktop within the contact center. A mobile agent uses
Cisco Unified Mobile Agent to connect to CAD via any kind of phone (including a cell
phone) from outside the contact center.
Logging in as a Local Agent
To start Agent Desktop as a local agent:
1. Choose Start > Programs > Cisco > Desktop > Agent.
The Agent Login dialog box appears (see
).
NOTE: You will be prompted for either your Login ID or Login Name
in the Login dialog box. Which appears depends on how your
administrator has configured the system.
in the Login dialog box. Which appears depends on how your
administrator has configured the system.
NOTE: If the login method (Login Name or Login ID) is changed
while you are in the process of logging in, you will see an error
message stating that the login method has changed. You must restart
Agent Desktop in order to log in using the new method.
while you are in the process of logging in, you will see an error
message stating that the login method has changed. You must restart
Agent Desktop in order to log in using the new method.
Figure 2.
Agent Login dialog box
2. Enter your login ID or login name, password, and extension in the appropriate
fields, and then click OK or press Enter to log in.
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Agent Desktop remembers your login ID or login name the first time you
log in. It is automatically entered the next time you log in. If you share a
computer with another agent, check the Login ID/Login Name field to
make sure it contains your information and not someone else’s.
log in. It is automatically entered the next time you log in. If you share a
computer with another agent, check the Login ID/Login Name field to
make sure it contains your information and not someone else’s.