Краткое Руководство По Установке для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
4-6
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 4 Basic Call and Contact Flow Concepts
Understanding How Calls Go Through the Unified CCE System
Warning
If you install CRS with thedefault codec (G.711), your region configuration must allow calls into
the region assigned to the CTI Ports at G.711. Otherwise, calls across the WAN are forced to G.729
in the region configuration, which causes the call to fail if there are no hardware transcoding
resources properly configured and available.
the region assigned to the CTI Ports at G.711. Otherwise, calls across the WAN are forced to G.729
in the region configuration, which causes the call to fail if there are no hardware transcoding
resources properly configured and available.
See
Regions Configuration
for more information.
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Device Locations. In the event that one or more of the devices are in alocation, if sufficient
bandwidth is not available, the requested call-control operation will fail.
bandwidth is not available, the requested call-control operation will fail.
See
Location Configuration
for more information.
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Media Connections.Media connections to the Cisco CRS system are either all G.711 or all G.729.
This means that the Unified CM region configuration must allow for connections between devices
and the Cisco CRS server’s CTI Ports with the appropriate Codec. If not, then Transcoder channels
MUST be configured and available. You do this at the appropriate matching Codec at Cisco CRS
installation time.
This means that the Unified CM region configuration must allow for connections between devices
and the Cisco CRS server’s CTI Ports with the appropriate Codec. If not, then Transcoder channels
MUST be configured and available. You do this at the appropriate matching Codec at Cisco CRS
installation time.
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Connection path device (Codec). When you create a region, you specify the codec that can be used
for calls between devices within that region, and between that region and other regions. The system
uses regions also for applications that only support a specific codec; for example, an application that
only uses G.711.
for calls between devices within that region, and between that region and other regions. The system
uses regions also for applications that only support a specific codec; for example, an application that
only uses G.711.
Understanding How Calls Go Through the Unified CCE
System
This section describes the following:
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Call Flow Control
The Unified ICME system is a major component of the Unified CCE system. Unified ICME provides a
central control system that directs calls to various human and automated systems, such as Integrated
Voice Response (IVRs) units [also called Voice Response Units (VRUs)] and Automatic Call
Distribution (ACD) systems.
central control system that directs calls to various human and automated systems, such as Integrated
Voice Response (IVRs) units [also called Voice Response Units (VRUs)] and Automatic Call
Distribution (ACD) systems.