для Cisco Cisco Customer Voice Portal 8.0(1)
Do you want to continue? [y/n]: y
Retrieving [version] data from device [localhost] ProductType [cvp]
...
Retrieving [component] data from device [localhost] ProductType [cvp]
...
Retrieving [log] data from device [localhost] ProductType [cvp] ...
Default time range is last 24 hours.
...
Output is saved to "C:\Cisco\CVP\wsm\CLI\download\clioutput0.zip"
Note:
• The show tech-support command creates a single zip file in the directory
%CVP_HOME%\wsm\CLI\download.
• By default, this command collects the traces for the last 24 hours. Use the reltime parameter
to change that period. For example, if you want to pull traces for the last 3 days, use the
following command: show tech-support reltime 3 days.
following command: show tech-support reltime 3 days.
Step 4
CLI Command Options. Each System CLI command has a set of command options. Each
option consists of a keyword and set of values. The following is an example of how to use a
command with options.
option consists of a keyword and set of values. The following is an example of how to use a
command with options.
In this example, the keyword component has a value cvp:CallServer and the keyword
subcomponent has a value cvp:ICM. The following command tells the System CLI to get the
configuration data for component CallServer and subcomponent ICM in the Unified CVP
deployment.
subcomponent has a value cvp:ICM. The following command tells the System CLI to get the
configuration data for component CallServer and subcomponent ICM in the Unified CVP
deployment.
admin:show config component cvp:CallServer subcomponent cvp:ICM
Downloading Configuration file: [ICM: icm.properties] ...
ICM.icmGarbageCollectorInterval : 120
ICM.locationDelimeter : --
ICM.icmHeartbeatInterval : 5000
...
ICM.preRoutedCallServiceID : 2
ICM.icmVxmlIdleTimeout : 30
Step 5
Redirecting Output. Almost all commands have a redirect option. This option tells the System
CLI to redirect the command output to a directory (or a file). If the output is saved in a directory,
it is saved in a zip file in that specific directory. The following example saves the zip file to
c:\temp\clioutput.zip:
CLI to redirect the command output to a directory (or a file). If the output is saved in a directory,
it is saved in a zip file in that specific directory. The following example saves the zip file to
c:\temp\clioutput.zip:
admin:show version redirect dir c:\temp
An advantage to saving to a directory is that the output zip file provides a consistent directory
structure. When unzipped, the directory structure enables you to find the required diagnostic
data quickly.
structure. When unzipped, the directory structure enables you to find the required diagnostic
data quickly.
If you redirect the output to a file, the information will be stored in the form a of "flat" file
similar to what you would see for the screen output. An example of redirecting to a file would
be:
similar to what you would see for the screen output. An example of redirecting to a file would
be:
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 4: Using Cisco Serviceability Tools
Unified System CLI