для Cisco Cisco Customer Voice Portal 8.0(1)

Preface

Purpose

This guide documents the Cisco Unified Customer Voice Portal (Unified CVP) reporting

functionality and the reporting server.

It explains:

•

How to deploy Unified CVP report templates with the Cisco Unified Intelligence Center

(Unified IC) reporting application.

•

The templates that are installed by Unified CVP for import into Unified IC.

•

The reporting database schema.

•

Reporting best practices.

Audience

This guide assists Call Center managers, Unified CVP system managers, Cisco Unified Contact

Center Enterprise system managers, VoIP technical experts, and IVR application developers.

The expectation is that readers of this guide have a general understanding of Unified CVP and

Unified IC software and are familiar with the installation, setup, and configuration of both.

Organization

This guide is divided into the following chapters:

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)