Руководство По Установке для Cisco Cisco Unified Customer Voice Portal 10.5(1)

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation and Submitting a Service Request...................................................................5
Documentation Feedback...........................................................................................................................5

Tasks for New Installations of Unified CVP.................................................................................................7
Tasks for Upgrading from a Previous Release...........................................................................................8
What Is Included in Unified CVP Installation?............................................................................................9
What is Not Included in Unified CVP Installation?......................................................................................9

Check Hardware and Software Requirements.........................................................................................11
Disable Cisco Security Agent...................................................................................................................11
Preparing to Install VXML Server.............................................................................................................13

Install Simple Network Management Protocol (Windows Only)...............................................................14
Disabling Multiple Ethernet Interfaces......................................................................................................16
Close and Unlock all Unified CVP Related Files Before Installing............................................................16

Running the Unified CVP Installation Program.........................................................................................17
Later Installing Additional Unified CVP Components...............................................................................29

Installing VXML Server.............................................................................................................................33
Configure VXML Server............................................................................................................................35
Enabling Support Tools.............................................................................................................................35
Additional Post-Install Tasks.....................................................................................................................35

Verify Installation......................................................................................................................................37
Running Reporting Batch Files.................................................................................................................37
Exclude Unified CVP Processes from Anti-Virus Software Port Blocking................................................38
Enabling Security......................................................................................................................................38
Applying Licenses.....................................................................................................................................39

Applying a License to a Unified CVP Server.......................................................................................39
Notes About VXML Server Licensing...................................................................................................41
Applying a License to Call Studio........................................................................................................41

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)