Руководство Пользователя для Cisco Cisco Unified Customer Voice Portal 11.0(1)

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ISCO 

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CVP

 

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ORKSPACE

 

 

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OICE

XML

 

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SER 

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UIDE 

 

 

 

FOR 

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ISCO 

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USTOMER 

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OICE 

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ORTAL

 

 

 

 

 

110

The available substitution options are: 

ƒ  Element Data.  To substitute the value of Element data into a configuration option, select 

the element from the drop-down box and type in the name of the Element data variable in 
the text box Element Data. 

 

 

ƒ  Session Data.  To substitute the value of Session data into a configuration option, type 

the Session data variable name in the text box Session Data.  

ƒ  Call Data.  To substitute information about the call into a configuration option, select the 

appropriate option from the drop-down box. The available options include ANI, DNIS, 
UUI, and IIDIGITS (the value will be “NA” if not available). Additional options include 
“source” which holds the name of the Unified CVP voice application that transferred to 
this one, “application name” which holds the name of the current application, and 
“duration” which indicates the number of seconds that have elapsed since the beginning 
of the call.  

ƒ  Caller Activity.  To substitute into a configuration option either the name of an element 

(or exit state) visited in the call flow or the number of times an element (or an exit state) 
was visited in the call flow. For the former, the number of the visited element must be 
known. For example, to get the name of the third element visited by the caller, enter 3 
under the text box Where N is. For the latter, the element must be chosen from the drop-
down box and if it is to indicate the number of times the element’s exit state is returned, 
the desired exit state must also be selected.