Руководство Пользователя для Cisco Cisco Unified Customer Voice Portal 11.0(1)
C
HAPTER
3:
C
ISCO
U
NIFIED
CVP
W
ORKSPACE
V
OICE
XML
S
TUDIO
U
SER
G
UIDE
FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
111
User Management Options. These options are available only when the User
Management System is activated for the application. These options relate to the current
user and will cause an error unless the call is linked to a user ID (UID).
user and will cause an error unless the call is linked to a user ID (UID).
o
Demographics. The choices in this drop-down box represent the demographic
information about the current user such as name, zip code, etc.
o
Account Info. The choices in this drop-down box represent the account
information about the current user such as account number, PIN, and external
UID.
UID.
o
Phone Number. The first choice will return a true or false, depending on
whether the caller is using one of the phone numbers registered under his/her
account. The second choice will return either the first number registered for the
caller, the total number of phone numbers the caller has registered, or the number
of calls made by that caller from the provided phone number.
account. The second choice will return either the first number registered for the
caller, the total number of phone numbers the caller has registered, or the number
of calls made by that caller from the provided phone number.
o
Date and Time information (available from the Date/Time tab). Returns the
last time the user called, when the caller’s account was created, and when the
caller’s account was last modified.
caller’s account was last modified.
o
Date / Time Information. These options allow for the substitution of date and
time information about the call. The choices are the current time, the start of the
call, and the last time a call was received from the current ANI. Other choices
depend on the User Management System. The substitution value can only include
a single part of the time or date (the hour, minute, day, month, year, and day of
the week). To use multiple parts, use multiple substitution tags as shown below.
The hour is in the range 0-23, minute is in the range 0-59, month is in the range 1-
12, day of the month is in the range 1-31, the day of the week is in the range 1-7
(where 1 is Sunday), and the year is represented as a four-digit number.
call, and the last time a call was received from the current ANI. Other choices
depend on the User Management System. The substitution value can only include
a single part of the time or date (the hour, minute, day, month, year, and day of
the week). To use multiple parts, use multiple substitution tags as shown below.
The hour is in the range 0-23, minute is in the range 0-59, month is in the range 1-
12, day of the month is in the range 1-31, the day of the week is in the range 1-7
(where 1 is Sunday), and the year is represented as a four-digit number.