Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Cisco Desktop Administrator User Guide
78
June 2007
Phone Books
Agents have several lists of phone numbers available to them:
■
The Recent Call List, a dynamic list of up to 100 recently called phone
numbers kept by Agent Desktop
numbers kept by Agent Desktop
■
A personal phone book with unlimited entries, created and maintained by the
agent (and enabled/disabled by the system administrator)
agent (and enabled/disabled by the system administrator)
■
Up to 256 global phone books, each with unlimited entries, created by the
system administrator with the global Phone Book function
system administrator with the global Phone Book function
■
Work flow group phone books, created by the system administrator with the
work flow group Phone Book function
work flow group Phone Book function
Global phone books are created and maintained using the Phone Book node under
the Work Flow Configuration node. Work flow group phone books are created and
maintained using the Phone Book node under the specific work flow group’s node
(see
the Work Flow Configuration node. Work flow group phone books are created and
maintained using the Phone Book node under the specific work flow group’s node
(see
Figure 35.
Global and work flow phone book nodes.
The global Phone Book window (see
Figure 36, left
) enables you to set up and manage
the global phone books that are shared by all agents, and to disable all phone books
or just personal phone books.
or just personal phone books.
The work flow group Phone Book window (see
Figure 36, right
) enables you to set up
and manage the work flow group phone books that are shared by agents in specific
work flow groups.
work flow groups.
Global phone book node
Work flow group phone book node