Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
November 2006
1
Getting Started with Cisco
Desktop Administrator
Desktop Administrator
Introduction
Desktop Administrator is a “container” program. This program allows you to access
various other applications used to administer Cisco Agent Desktop, Cisco Supervisor
Desktop, and Cisco IP Phone Agent from within one interface.
various other applications used to administer Cisco Agent Desktop, Cisco Supervisor
Desktop, and Cisco IP Phone Agent from within one interface.
NOTE: Desktop Administrator is not supported if installed on a virtual private
network (VPN) desktop.
network (VPN) desktop.
What’s New in This Release
Cisco Desktop Administrator 7.1 includes these new features:
Version 7.1(1)
■
Separate administration nodes for CAD, CAD-BE, and IP Phone agents
■
Reason codes integrated with ICM-administered reason codes
■
Reason codes and phone books administered at both the global and work
flow group level
flow group level
■
Global wrapup codes
Version 7.1(2)
■
Agent Re-Skilling subnode under the IPCC Configuration node has been
added to enable the administrator to configure an alternate dynamic
re-skilling webpage for supervisors to use
added to enable the administrator to configure an alternate dynamic
re-skilling webpage for supervisors to use
■
Blind Conference action and Set Enterprise Data action added