Руководство Пользователя для Cisco Cisco Agent Desktop 8.0
Configuring External Contacts
November 19, 2013
199
Finding an External Contact
NOTE: Searches are not case sensitive. For example, if you type a
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
To find an external contact user:
1. Choose Cisco Unified Presence Settings > External Contacts. The External
Contacts page appears (
2. Select a field (for instance, Last Name) and a descriptor (for instance, Begins
With), then type one or more characters in the text field.
3. If necessary, complete any of the following actions.
■
If you want to add another condition to the search query, click +. A new
row containing a field drop-down list, a descriptor drop-down list, and a
text field appears. Repeat step
row containing a field drop-down list, a descriptor drop-down list, and a
text field appears. Repeat step
for the new condition.
■
If you want to remove the last condition from the search query, click –.
The bottom row is deleted. If you click – and the search query only
contains one condition, no change occurs.
The bottom row is deleted. If you click – and the search query only
contains one condition, no change occurs.
■
If you want to remove all of the conditions from the search query, click
Clear Filter. All of the rows except the first row are deleted, and the first
row is reset to the default value.
Clear Filter. All of the rows except the first row are deleted, and the first
row is reset to the default value.
4. When you are done creating your search query, click Find. A list of external
contacts that match all of the conditions appears (
).
Figure 101. External Contact— search query and results