Руководство Пользователя для Cisco Cisco Agent Desktop 8.0
Cisco IP Phone Agent User Guide
16
June 2007
Caller Data
). Caller data appears on your IP Phone Agent screen when a call is
routed to your IP phone and remains there throughout the call.
The type of data that appears in this screen is configured by your system
administrator.
administrator.
Figure 5.
Caller Data screen. Your data may differ.
14:23 02/15/07
2101
Caller Data - ID:2311
Layout: Default
Talking
DNIS: 2101
Stats
ANI: 2301
Option
The Option soft key is visible only if
agent-initiated recording is enabled
by the system administrator.
agent-initiated recording is enabled
by the system administrator.