Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Real-Time Displays
November 2006
23
Total Ready
Agent: The total time the agent spent in the Ready state
today.
today.
Team: The total time all members of the team spent in
the Ready state today.
the Ready state today.
Max Not Ready
Agent: The longest time the agent spent in the Not
Ready state today.
Ready state today.
Team: The longest time any member of the team spent
in the Not Ready state today
in the Not Ready state today
Avg Not Ready
Agent: The average time the agent spent in the Not
Ready state today.
Ready state today.
Team: The average time all members of the team spent
in the Not Ready state today.
in the Not Ready state today.
Total Not Ready
Agent: The total time the agent spent in the Not Ready
state today.
state today.
Team: The total time all members of the team spent in
the Not Ready state today.
the Not Ready state today.
Max After Call Work
Agent: The longest time the agent spent in the Work
Ready or Work Not Ready state today.
Ready or Work Not Ready state today.
Team: The longest time any member of the team spent
in the Work Ready or Work Not Ready state today.
in the Work Ready or Work Not Ready state today.
Avg After Call Work
Agent: The average time the agent spent in the Work
Ready and Work Not Ready states today.
Ready and Work Not Ready states today.
Team: The average time all members of the team spent
in the Work Ready and Work Not Ready states today.
in the Work Ready and Work Not Ready states today.
Total After Call Work
Agent: The total time the agent spent in the Work Ready
and Work Not Ready states today.
and Work Not Ready states today.
Team: The total time all members of the team spent in
the Work Ready and Work Not Ready states today.
the Work Ready and Work Not Ready states today.
Other Time
Agent: The total time the agent spent in states other
than Talking, Ready, Not Ready, Work Ready, and Work
Not Ready today.
than Talking, Ready, Not Ready, Work Ready, and Work
Not Ready today.
Team: The total time all members of the team spent in
states other than Talking, Ready, Not Ready, Work
Ready, and Work Not Ready today.
states other than Talking, Ready, Not Ready, Work
Ready, and Work Not Ready today.
Table 10.
Agent vs. Team Statistics real-time display data — Continued
Column Name
Description