Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Re-skilling Agents
July 2008
63
2. Enter your Supervisor Desktop login name and password, and then click
Login. The Agents window appears (
3. Use the search fields at the top of the window to locate the agent you want to
re-skill.
4. Select the agent by clicking the agent’s login name. The Edit Agent window
appears (
5. In the Skill Groups pane you can:
■
Assign a new skill group to the agent. Click Add, and in the resulting
Select Skill Groups for Agent window, check the skill group you wish to
add, and then click OK.
Select Skill Groups for Agent window, check the skill group you wish to
add, and then click OK.
■
Delete a skill group from the agent. Select the skill group you want to
delete, and then click Remove.
delete, and then click Remove.
Figure 36.
Agents window
Figure 37.
Edit Agent window