Технические ссылки для Cisco Cisco Agent Desktop 8.5
Product Limitations
26-September-06
2-3
IP Phone Agent
Outbound calls made by IP Phone Agents are not displayed in Supervisor
Desktop.
Desktop.
Transfers and conferences between desktop agents and IP phone agents may
not display correctly in Supervisor Desktop.
not display correctly in Supervisor Desktop.
Services
Chat Service
There can be two instances of the Chat service per logical contact center, with
one instance per server.
one instance per server.
The Chat service can support 1000 agents and 200 supervisors per site. Team
Performance Messages (TPMs) are limited to 200 characters.
Performance Messages (TPMs) are limited to 200 characters.
Enterprise Service
There can be two instances of the Enterprise service per logical contact center,
with one instance per server.
with one instance per server.
IP Phone Agent (IPPA) Service
There can be one IP Phone Agent service per logical contact center.
LDAP Monitor Service
There can be two instances of the LDAP Monitor service per logical contact
center, with one instance per server.
center, with one instance per server.
Licensing & Resource Manager (LRM) Service
There can be two instances of the LRM service per logical contact center, with
one instance per server..
one instance per server..
Recording & Playback Service
There can be two instances of the Recording & Playback service per logical
contact center, with one instance per server.
contact center, with one instance per server.
Recording & Statistics Service
There can be two instances of the Recording & Statistics service per logical
contact center, with one instance per server.
contact center, with one instance per server.