Cisco Cisco Agent Desktop 8.5 Referências técnicas

Outbound calls made by IP Phone Agents are not displayed in Supervisor 
Desktop.

Transfers and conferences between desktop agents and IP phone agents may 
not display correctly in Supervisor Desktop.

There can be two instances of the Chat service per logical contact center, with 
one instance per server.

The Chat service can support 1000 agents and 200 supervisors per site. Team 
Performance Messages (TPMs) are limited to 200 characters.

There can be two instances of the Enterprise service per logical contact center, 
with one instance per server.

There can be one IP Phone Agent service per logical contact center. 

There can be two instances of the LDAP Monitor service per logical contact 
center, with one instance per server.

There can be two instances of the LRM service per logical contact center, with 
one instance per server..

There can be two instances of the Recording & Playback service per logical 
contact center, with one instance per server.

There can be two instances of the Recording & Statistics service per logical 
contact center, with one instance per server.