Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 8.5

and usage of the API. For many developers, these DSAs will form the foundation of your custom 
application. The samples are available for you to customize and distribute as part of your finished 
product.

 

 
For ICM ACD types (such as Avaya, Nortel, Aspect, etc.) some DSAs can be deployed as Production 
Class Applications. Cisco certifies and supports the out-of-the-box CTIOS Agent Desktop and .NET 
Combo Desktop applications in production environments when used in conjunction with a supported 
ICM ACD. Refer to the ACD Supplement, 

 for the current list of supported ACD types. 

 

 
With IPCC, these same DSAs are generally not intended for production use "as-is". They are neither 
certified nor supported by Cisco as working out-of-the-box applications. The exception to this policy is 
the .NET out-of-the-box sample application which is certified by Cisco and is supported with IPCC.

 lists the sample programs on the CTI OS Toolkit CD.

CTI Toolkit Outbound 
Desktop

CTIOS Toolkit\Win32 CIL\Samples\CTI 
Toolkit Outbound Desktop

A softphone application that demonstrates 
Outbound Option (formerly Blended Agent) 
functionality.

All Agents Sample .NET

CTIOS Toolkit\dotNet CIL\Samples\All 
Agents Sample.NET

A Microsoft C# program demonstrating a monitor 
mode application. This program lists all agents in 
a grid along with current state updates.

All Calls Sample.NET

CTIOS Toolkit\dotNet CIL\Samples\All 
Calls Sample.NET

Similar to AllAgents but lists calls instead of 
agents.

CTI Toolkit Combo 
Desktop.NET 

CTIOS Toolkit\dotNet CIL\Samples\CTI 
Toolkit Combo Desktop.NET

A Microsoft C# program that interfaces to CTIOS 
via the .NET CIL interface. The program 
demonstrates how to build a multi-functional 
contact center desktop that contains Agent, IPCC 
Supervisor and Outbound Option features.

CtiOs Data Grid.NET

CTIOS Toolkit\dotNet CIL\Samples\CtiOs 
Data Grid.NET

Microsoft C# program that implements a Tabular 
Grid  used by the CTI Toolkit Combo 
Desktop.NET to show calls and statistics.

CTI Toolkit AgentDesktop CTTIOS Toolkit\Win32 CIL\Samples\CTI 

Toolkit AgentDesktop

A Visual Basic .NET program using the CTIOS 
ActiveX controls. The application is the source 
code used by the out of the box CTI Toolkit 
AgentDesktop.

CTI Toolkit IPCC 
SupervisorDesktop

CTTIOS Toolkit\Win32 CIL\Samples\CTI 
Toolkit IPCC SupervisorDesktop

A Visual Basic .NET program using the CTIOS 
ActiveX controls. The application is the source 
code used by the out of the box CTI Toolkit IPCC 
Supervisor Desktop. 

C++Phone

CTIOS Toolkit\Win32 CIL\Samples\CTI 
Toolkit C++Phone

A softphone written in C++ linking to the static 
C++ libraries. Sending requests and event handling 
as well as the use of the wait object is 
demonstrated.

AllAgents

CTIOS Toolkit\Java CIL

 

samples 

A Java counterpart to the Visual Basic all agents 
program.