Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 9.0

10-5

CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 7.5(1)

Chapter 10 Call Object

Properties

Table 10-1

Call Object Properties

Keyword

Type

Description

ANI

STRING

The calling line ID of the caller.

CallerEnteredDigits

STRING

The digits entered by the caller in
response to IVR prompting.

CallStatus

SHORT

The current status of the call.

CallType

SHORT

The general classification of the
call type.

CallVariable1

STRING

Call-related variable data.

CallVariable2

STRING

Call-related variable data.

CallVariable3

STRING

Call-related variable data.

CallVariable4

STRING

Call-related variable data.

CallVariable5

STRING

Call-related variable data.

CallVariable6

STRING

Call-related variable data.

CallVariable7

STRING

Call-related variable data.

CallVariable8

STRING

Call-related variable data.

CallVariable9

STRING

Call-related variable data.

CallVariable10

STRING

Call-related variable data.

CallWrapupData

STRING

Call-related variable data.

ClassIdentifier

INT

Private; for internal use only.

DialedNumber

STRING

The number dialed.

DNIS

STRING

The DNIS provided with the call.

ECC

ARGUMENTS Arguments structure of key-value

pairs of ECC variables.

ICMEnterpriseUniqueID

STRING

Required only when the call is
pre-routed.

LineType

SHORT

Indicates the type of the teleset
line.

MeasuredCallQTime

INT

Number of seconds this call was in
a local queue before being
delivered to the agent.

PeripheralID

INT

The ICM PeripheralID of the ACD
where the call activity occurred.

RouterCallKeyCallID

INT

The call key created by the ICM.
The ICM resets this counter at
midnight.

Router CallKeyDay

INT

Together with the RouterCall
KeyCallID field forms the unique
64-bit key for locating this call’s
records in the ICM database. Only
provided for Post-routed and
Translation-routed calls.