Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 9.0

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10-6
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 10      Call Object
Methods
Methods
 lists the available call object methods.
ServiceID
INT
The ICM ServiceID of the service 
that the call is attributed to. May 
contain the special value 
NULL_SERVICE when not 
applicable or not available.
ServiceNumber
INT
The service that the call is 
attributed to, as known to the 
peripheral. May contain the special 
value NULL_SERVICE when not 
applicable or not available.
SkillGroupID
INT
The ICM SkillGroupID of the 
agent SkillGroup the call is 
attributed to. May contain the 
special value NULL_SKILL_ 
GROUP when not applicable or not 
available.
SkillGroupNumber
INT
The number of the agent 
SkillGroup the call is attributed to, 
as known to the peripheral. May 
contain the special value NULL_ 
SKILL_GROUP when not 
applicable or not available.
UniqueObjectID
STRING
An object ID that uniquely 
identifies the call object.
UserToUserInfo
STRING
The ISDN user-to-user information 
element.
Table 10-1
Call Object Properties (continued)
Keyword
Type
Description
Table 10-2
Call Object Methods
Method
Description
Alternate
Places the current call on hold and retrieves a 
previously held call.
Answer
Answers a call that is in the alerting or ringing state.
Clear
Clears a call, dropping all parties to the call.
ClearConnection
Hangs up a call, leaving other parties in a conference 
call. If there are only two parties on the call it clears the 
call.
Conference
Either establishes a three party conference call or adds 
a new party to an existing conference call.
DumpProperties