Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 9.0
10-6
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 10 Call Object
Methods
Methods
lists the available call object methods.
ServiceID
INT
The ICM ServiceID of the service
that the call is attributed to. May
contain the special value
NULL_SERVICE when not
applicable or not available.
that the call is attributed to. May
contain the special value
NULL_SERVICE when not
applicable or not available.
ServiceNumber
INT
The service that the call is
attributed to, as known to the
peripheral. May contain the special
value NULL_SERVICE when not
applicable or not available.
attributed to, as known to the
peripheral. May contain the special
value NULL_SERVICE when not
applicable or not available.
SkillGroupID
INT
The ICM SkillGroupID of the
agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP when not applicable or not
available.
agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP when not applicable or not
available.
SkillGroupNumber
INT
The number of the agent
SkillGroup the call is attributed to,
as known to the peripheral. May
contain the special value NULL_
SKILL_GROUP when not
applicable or not available.
SkillGroup the call is attributed to,
as known to the peripheral. May
contain the special value NULL_
SKILL_GROUP when not
applicable or not available.
UniqueObjectID
STRING
An object ID that uniquely
identifies the call object.
identifies the call object.
UserToUserInfo
STRING
The ISDN user-to-user information
element.
element.
Table 10-1
Call Object Properties (continued)
Keyword
Type
Description
Table 10-2
Call Object Methods
Method
Description
Alternate
Places the current call on hold and retrieves a
previously held call.
previously held call.
Answer
Answers a call that is in the alerting or ringing state.
Clear
Clears a call, dropping all parties to the call.
ClearConnection
Hangs up a call, leaving other parties in a conference
call. If there are only two parties on the call it clears the
call.
call. If there are only two parties on the call it clears the
call.
Conference
Either establishes a three party conference call or adds
a new party to an existing conference call.
a new party to an existing conference call.
DumpProperties