Справочное Руководство для Cisco Cisco Computer Telephony Integration Option 8.5
Chapter 5 Troubleshooting and Testing
Troubleshooting Problems
5-10
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
•
Cisco Data Store is not installed and running. Possibly the old Cisco Data
Store installation did not require it to be running and any first time connection
would start Cisco Data Store for the rest of the users. With a socket Cisco
Data Store installation, it must be running prior to any user trying to establish
a connection. Also, every Cisco Data Store user needs to verify if a
connection is alive and if not it is not, it must be reconnected on every transfer
attempt if they need to retrieve data from Cisco Data Store.
Store installation did not require it to be running and any first time connection
would start Cisco Data Store for the rest of the users. With a socket Cisco
Data Store installation, it must be running prior to any user trying to establish
a connection. Also, every Cisco Data Store user needs to verify if a
connection is alive and if not it is not, it must be reconnected on every transfer
attempt if they need to retrieve data from Cisco Data Store.
The following might happen in a log:
10/26/02 15:31:15.816 2244 siebmtshmw [DRIVER] *** Detected FAILURE
for CiscoDataStore connection, connecting ...
10/26/02 15:31:15.816 2244 siebmtshmw Attempting to resolve
hostname [R12KSA01] to IP address (gethostbyname).
10/26/02 15:31:15.816 2244 siebmtshmw [call.5000.314.805]
eCallDataUpdateEvent
10/26/02 15:31:15.816 2244 siebmtshmw ** Attempting to connect to
server [R12KSA01 (172.18.20.253) port:42029] **
....
10/26/02 15:31:16.878 2244 siebmtshmw CNetPort(05C141C0)::Open,
WARNING,, Connection to Host[], Target machine
refused connection. (WSAECONNREFUSED), Error Number(10061).
10/26/02 15:31:16.878 2244 siebmtshmw
CCilConnection(05C14458)::OpenConnection, FAILED
10/26/02 15:31:16.878 2244 siebmtshmw Connection disconnected, host
[R12KSA01].
10/26/02 15:31:21.879 2244 siebmtshmw [DRIVER] Unable to connect to
CiscoDataStore.
10/26/02 15:31:21.879 2244 siebmtshmw
CTestSession::OnConnectionFailure, (MessageID:eOnConnectionFailure
EventTime:27076878 ReasonCode:3 FailedServer:R12KSA01)
This indicates that the connection is maintained automatically whenever
Cisco Data Store starts.
Cisco Data Store starts.
Recommended Action
Verify Cisco Data Store status by doing the following:
•
Check if Cisco Data Store was installed on R12KSA01 and the default port
was chosen as 42029 by checking the Registry on the R21KSA01 machine:
was chosen as 42029 by checking the Registry on the R21KSA01 machine:
HKLM\Software\Cisco Systems\ObjectStoreserverSocket\Conections
"ListenPort"=42029 (in decimal)