Справочное Руководство для Cisco Cisco Computer Telephony Integration Option 8.5
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 5 Troubleshooting and Testing
Troubleshooting Problems
•
Start Cisco Service Control (via Program Files) on R12KSA01. An entry for
a newly installed Cisco Data Store displays; select it and click the Start
button. The cmd window should display and indicate that Cisco Data Store is
running and listening on port 42029.
a newly installed Cisco Data Store displays; select it and click the Start
button. The cmd window should display and indicate that Cisco Data Store is
running and listening on port 42029.
•
Do the following:
–
If the connection to Cisco Data Store is unavailable from a client
machine, try pinging the Cisco Data Store machine.
machine, try pinging the Cisco Data Store machine.
–
Verify if the machine where the driver is installed (Siebel Comm Server).
–
If you do not have the Cisco Data Store installed, see
–
After performing these items, do the transfer again and check if the
connection to Cisco Data Store is re-established and bookmark it.
connection to Cisco Data Store is re-established and bookmark it.