Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160
16-4
AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 16 Troubleshooting
Working with Technical Support
Step 5
Click Send.
Enabling Remote Access for Cisco Technical Support Personnel
Only Cisco Customer Assistance can access your appliance using these methods.
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Enabling Remote Access to Appliances With an Internet Connection
Support accesses the appliance through an SSH tunnel that this procedure creates between the appliance
and the
and the
upgrades.ironport.com
server.
Before You Begin
Identify a port that can be reached from the internet. The default is port 25, which will work in most
environments. Connections over this port are allowed in most firewall configurations.
environments. Connections over this port are allowed in most firewall configurations.
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information:
Step 5
Click Submit.
Option Description
Customer Support Password
This interim password and the appliance serial number (for
physical appliances) or VLN (for virtual appliances) will be used
to generate a password for Support access.
physical appliances) or VLN (for virtual appliances) will be used
to generate a password for Support access.
Secure Tunnel
Select the check box to use a secure tunnel for the remote access
connection.
connection.
Enter a port for the connection.
The default is port 25, which will work in most environments.