Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160

If your issue is urgent, do not use this method. Instead, contact support using one of the other methods 
listed in 

Use the the procedure in this section only for issues such as a request for information or a problem 
for which you have a workaround, but would like an alternate solution. 

Consider other options for getting help: 

 

 

 

To access Cisco technical support directly from the appliance, your Cisco.com user ID must be 
associated with your service agreement contract for this appliance. To view a list of service contracts 
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at 

. If you do not have a Cisco.com user ID, register 

to get one. See 

When you open a support case using this procedure, the appliance configuration file is sent to Cisco 
Customer Support. If you do not want to send the appliance configuration, you can contact Customer 
Support using a different method. 

The appliance must be connected to the internet and able to send email. 

If you are sending information about an existing case, make sure you have the case number. 

Sign in to the appliance. 

Choose Help and Support > Contact Technical Support. 

Determine the recipients of the support request:

Complete the form. 

To send the request to Cisco TAC 

Select the Cisco Technical Support check box. 

To send the request only to your internal support 
desk 

Deselect the Cisco Technical Support check 
box. 

Enter the email address of your support desk. 

(Optional) To include other recipients 

Enter email addresses.