Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160

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AsyncOS 8.3.6 for Cisco Content Security Management User Guide
 
Chapter 4      Using Centralized Email Security Reporting
  Troubleshooting Email Reports
Outbreak Filters Reports Do Not Show Information Correctly 
Problem
Outbreak Filters reports do not show threat information correctly.
Solution
Verify that the appliance can communicate with the Cisco update servers specified in 
Management Appliance > System Administration > Update Settings. 
Message Tracking Results Do Not Match Report Results After Clicking a Link 
in a Report 
Problem
Message tracking results when drilling down from reports do not match expected results. 
Solution
This can occur if reporting and tracking are not consistently and simultaneously enabled and 
functioning properly, or are not consistently and simultaneously either centralized or stored locally on 
each Email Security appliance. Data for each feature (reporting, tracking) is captured only while that 
feature is enabled. 
Related Topics
Advanced Malware Protection Verdict Updates Report Results Differ 
Problem
A Web Security appliance and an Email Security appliance sent the same file for analysis, and 
the AMP Verdict Updates reports for Web and Email show different verdicts for that file. 
Solution
This situation is temporary. Results will match once all verdict updates have been downloaded. 
Allow up to 30 minutes for this to occur. 
Issues Viewing File Analysis Report Details 
File Analysis Report Details Are Not Available 
Problem
File Analysis report details are not available. 
Solution
. See 
Error When Viewing File Analysis Report Details
Problem
No cloud server configuration is available
 error appears when you attempt to view File 
Analysis report details. 
Solution
Go to Management Appliance > Centralized Services > Security Appliances and add at least 
one Email Security appliance that has the File Analysis feature enabled.