Руководство Пользователя для Cisco Cisco Email Security Appliance C170

where 

192.0.2.1

 is the IP address assigned to the Remote Power Management port and 

remoteresetuser 

and 

password

 are the credentials that you entered while enabling this feature. 

Wait at least five minutes for the appliance to reboot. 

 

Requirements for getting technical support for your virtual appliance are described in the Cisco Content 
Security Virtual Appliance Installation Guide available from 

. 

If your issue is urgent, do not use this method. Instead, contact support using one of the other 
methods listed in 

Use the following procedure only for issues such as a request for information or a problem for which 
you have a workaround, but would like an alternate solution. 

Consider other options for getting help: 

 

 

To access Cisco technical support directly from the appliance, your Cisco.com user ID must be 
associated with your service agreement contract for this appliance. To view a list of service contracts 
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at 

. If you do not have a Cisco.com user 

ID, register to get one. See 

Be sure to save your Cisco.com user ID and support contract ID in a safe location. 

When you open a support case using this procedure, the appliance configuration file is sent to Cisco 
Customer Support. If you do not want to send the appliance configuration, you can contact Customer 
Support using a different method. 

In cluster configurations, support requests and their saved values are machine-specific. 

The appliance must be connected to the internet and able to send email. 

If you are sending information about an existing case, make sure you have the case number.