Руководство По Обслуживанию для Cisco Cisco StadiumVision Director
© 2011 Cisco Systems, Inc. All rights reserved.
Page 87 of 94
Symptom
Possible Cause
Action
There is no video showing in
Region 1.
Region 1.
IP multicast settings are
incorrect.
DMP is tuned to a “blank”
channel. This may be a desirable
behavior in some situations.
incorrect.
DMP is tuned to a “blank”
channel. This may be a desirable
behavior in some situations.
●
Verify that the channel selected for Region 1 has a
valid video feed associated. (Valid IP multicast
address and port number configured at the
headend.)
valid video feed associated. (Valid IP multicast
address and port number configured at the
headend.)
●
Try to ping the multicast group that the DMP should
be listening on. This should be the group address
specified in MulticastHostPort entry in the registry.
The syntax is:
be listening on. This should be the group address
specified in MulticastHostPort entry in the registry.
The syntax is:
ping -t 15 <MC_Address>
Any DMPs that are listening to this multicast
address will respond.
If the DMP is not listening to this multicast
address, verify that the settings are correct in the
SVD.conf file.
Any DMPs that are listening to this multicast
address will respond.
If the DMP is not listening to this multicast
address, verify that the settings are correct in the
SVD.conf file.
●
If there is not a constant flashing LED on the DMP
Ethernet port, check the multicast configuration at
the IDF switch.
Ethernet port, check the multicast configuration at
the IDF switch.
There is nothing in Region 2 of
the L-wrapper for a group of
displays (the region is either
black or blue).
the L-wrapper for a group of
displays (the region is either
black or blue).
●
No action was defined for this
region during this state.
region during this state.
●
The DMP does not have the
content it needs.
content it needs.
●
The playlist contains one or
more images in an interlaced
format.
more images in an interlaced
format.
●
The L-wrapper is incorrectly
configured.
configured.
●
The content synchronization
to the DMP failed.
to the DMP failed.
●
A network problem or a
Secure Digital (SD) failure.
Secure Digital (SD) failure.
●
The ticker is configured
incorrectly.
incorrectly.
●
Assure that Region 2 of the L-wrapper for this group
is defined during this state.
is defined during this state.
●
Push the content to the DMP again using the Setup
tab in the StadiumVision Director control panel.
tab in the StadiumVision Director control panel.
●
Assure that the image is of a supported type. No
way to easily tell if the image is interlaced. Best to
open in Photoshop and save it as non-interlaced
format.
way to easily tell if the image is interlaced. Best to
open in Photoshop and save it as non-interlaced
format.
●
If the issue is with the L-wrapper:
- Check for bad or missing RSS URL
- Verify MC ACL is set to allow the RSS Stream
- Verify RSS feed is Approved in SV Director
- Verify RSS upload task is running on SV Director
- Verify MC ACL is set to allow the RSS Stream
- Verify RSS feed is Approved in SV Director
- Verify RSS upload task is running on SV Director
●
If it is a network problem, try pushing the content to
the DMP again.
the DMP again.
●
If it is an SD failure, assure the SD card is securely
seated in the DMP or replace the SD card.
seated in the DMP or replace the SD card.
Video playback is choppy.
Cat 5 cabling may be longer than
100 Meters specified.
100 Meters specified.
Use a shorter cable.
DMPs do not seem to change
states when the states change in
StadiumVision Director
states when the states change in
StadiumVision Director
The DMP may not be associated
with the correct group.
with the correct group.
The Flash application may not be
running.
running.
The MulitcastHostPort is not set
correctly.
correctly.
Assure that the DMP is associated with the correct
Group in StadiumVision Director.
Group in StadiumVision Director.
Confirm that the Flash application is running on the
DMP.
DMP.
If the application is running, a circle, square and
triangle should be displayed in the lower left hand
corner of the screen when you start the event script. If
you do not see these items, the flash application may
not be running.
triangle should be displayed in the lower left hand
corner of the screen when you start the event script. If
you do not see these items, the flash application may
not be running.
Restart the Flash application using the Management
Dashboard.
Dashboard.
Verify the MultiCastHostPort in the SV Director
Registry is correct. If corrected, push the template
again to propagate the setting to the DMP.
Registry is correct. If corrected, push the template
again to propagate the setting to the DMP.
The TV does not have the
correct screens for the current
state.
correct screens for the current
state.
The TV is in the wrong group for
this state.
this state.
Correct the group setting using the StadiumVision
Director control panel.
Director control panel.