Справочное Руководство для Cisco Cisco Computer Telephony Integration Option 9.0

MonitorID

The Monitor ID of the device or call 
monitor that caused this message to 
be sent to the client, or zero if there 
is no monitor associated with the 
event (All Events Service).

UINT

4

PeripheralID

The Unified ICM PeripheralID of 
the ACD where the call activity 
occurred.

UINT

4

PeripheralType

The type of the peripheral 
(

USHORT

2

ConnectionDevice 
IDType

The type of device ID in the 
Connection DeviceID floating field 
(

).

USHORT

2

ConnectionCallID

The Call ID value assigned to this 
call by the peripheral or Unified 
ICM.

UINT

4

LineHandle

Identifies the teleset line being used. USHORT

2

LineType

The type of the teleset line 
(

).

USHORT

2

ServiceNumber

The service that the call is attributed 
to, as known to the peripheral. May 
contain the special value 
NULL_SERVICE (

) when 

not applicable or not available.

UINT

4

ServiceID

The Unified ICM ServiceID of the 
service that the call is attributed to. 
May contain the special value 
NULL_ SERVICE (

) when 

not applicable or not available.

UINT

4

SkillGroupNumber

The number of the agent Skill Group 
the call is attributed to, as known to 
the peripheral. May contain the 
special value NULL_SKILL_ 
GROUP (

) when not 

applicable or not available. Some 
ACDs ignore this field and/or use 
the ACD default; see the list 
immediately following 

UINT

4

SkillGroupID

The Unified ICM SkillGroupID of 
the agent SkillGroup the call is 
attributed to. May contain the 
special value 
NULL_SKILL_GROUP (

when not applicable or not available.

UINT

4

SkillGroupPriority

The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.

USHORT

2