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8-6
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 8      Securing Unified CCE
Security Best Practices
RMS Listener Hardening
WMI Service Hardening
SNMP Hardening
Other
For the most current security best practices, refer to the latest version of the Security Best Practices 
Guide for ICM and IPCC Enterprise & Hosted Editions
, available at
The recommendations contained in the Security Best Practices guide are based in part on hardening 
guidelines published by Microsoft, such as those found in the Windows Server 2003 Security Guide, as 
well as other third-party vendors' hardening recommendations. It also serves as a reference point for 
most of the security functionality in the product. The guide is also the installation guide for the 
Automated Security Hardening bundled with the application installer, Windows Firewall Configuration 
Utility, the SSL Configuration Utility, the Network Isolation IPSec Utility, and the Unified CC Security 
Wizard.
Because of the existence of the Security Best Practices guide, this chapter discusses many areas at a high 
level without further detail in order to avoid duplicating information available in other sources.
Other Security Guides
Other documents containing security guidance include, but are not limited to, the documents listed 
.
Table 8-2
Other Security Documentation
Security Topic
Document and URL
Server staging and 
Active Directory 
deployment
Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco Security 
Agent
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC 
Enterprise & Hosted Editions
CTI OS encryption
CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted 
Editions
Cisco CAD Installation Guide
WebView User 
authentication and 
administration
WebView Installation and Administration Guide for Cisco ICM/IPCC 
Enterprise & Hosted Editions
SNMPv3 
authentication and 
encryption
SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions